Privacy Policy

1. Introduction

Welcome to ForeverMelody ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to create personalised songs.

2. Information We Collect

2.1 Personal Information

When you place an order, we collect:

• Name and email address
• Payment information (processed securely through Stripe)
• Recipient information (name, relationship, occasion details)
• Personal details provided in the intake form (facts, inside jokes, preferences)

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including IP address, browser type, device information, and usage data through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Generate personalised songs based on the information you provide
• Send order confirmations, updates, and completed song notifications
• Respond to your support requests and inquiries
• Improve our services and user experience
• Comply with legal obligations and prevent fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We share data with third-party services (Stripe for payments, Resend for emails, AI services for song generation) necessary to operate our service.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment information is processed securely through Stripe and is never stored on our servers.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information and generated songs are retained to provide you with access to your purchases.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing of your data
• Request data portability

To exercise these rights, please contact us through our support form.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyse usage, and support our marketing efforts. You can control cookies through your browser settings. We also use Meta Pixel for conversion tracking in accordance with Meta's data policy.

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our support form.